Email settings

Who this is for

Landlords and property managers who want replies to eSamaHomes emails to reach them, or who want to try eSamaHomes without emailing real tenants and owners. Only the account owner can save these settings.

Before you start

• eSamaHomes sends your account's email for you. It goes out from "Your company name via eSamaHomes" at notices@mail.esamahomes.com, using the Company name on the Company tab.
• Pick a mailbox you read, such as your office email. That is your reply-to address.
• Test mode is off for a new account, so your email really goes out.

Steps

1. Open Settings, then the Email tab. The card is Outbound email.
2. In Reply-to address, type the mailbox where replies should land.
3. To try things out without emailing anyone real, switch on Test mode. Every email goes to the reply-to address instead.
4. Click Save. "Email settings saved" shows.
5. When you are ready to email real people, switch Test mode off. Turn off test mode? asks you to confirm: click Turn off, or Keep it on to leave it. Then click Save.

Example

Maria Lopez sets up Lopez Property Group and wants to see the emails before her tenants do. She types office@lopezpg.example as the Reply-to address, switches on Test mode and clicks Save. A rent reminder for her tenant Sam reaches office@lopezpg.example, with `[safe -> sam@example.com]` before the subject. A week later she switches test mode off, clicks Turn off, then Save. Sam's next email goes to Sam, and when he replies, the reply lands in office@lopezpg.example.

What happens next

• While test mode is on, a yellow note says "Test mode is on." and that your tenants and owners are receiving nothing. Notices inside eSamaHomes still reach them.
• Every email from your account carries your reply-to address, so a tenant or owner who answers reaches you.
• A new account can send up to 500 emails a day. The limit is lifted for good once the first tenant payment is recorded, and while your subscription is active. Emails redirected by test mode don't count.

If something looks wrong

• "Enter a valid redirect email address". Type a full email address, such as office@lopezpg.example.
• "No reply-to address set." with test mode on. There is nowhere to redirect to, so every email is discarded and nothing is delivered. Add an address and click Save.
• "No reply-to address set." with test mode off. Email still goes out, but replies go to a mailbox nobody reads. Add an address.
• Tenants say they got nothing. Check that Test mode is off and saved.
• Saving fails. Only the account owner can save these settings.