Your documents, repair requests and messages

Who this is for

Tenants using the tenant portal. This covers My Lease, Maintenance and Messages.

Before you start

• Sign in to the tenant portal with the Google account your landlord invited.
• You can download documents your landlord has filed for you, but you can't upload them. To send a document, ask your landlord how they want it.

Steps

Your lease and documents

1. Open My Lease. Each lease shows the property, address, unit, the tenants on it, monthly rent, start date and end date.
2. Under Documents, each file shows its name, what it is (for example Signed lease or Inspection) and its date. Click Download to open it.

Ask for a repair

1. Open Maintenance and click New request.
2. Enter a Title and a Description, choose a Priority (Low, Medium, High or Urgent), and switch on Permission to enter if someone may come in while you're out.
3. Click Submit request.
4. Open the request to follow it. Its status is Open, In progress, Pending, Completed or Cancelled, and Notes from property manager shows what they wrote.

Message your property manager

1. Open Messages and click New message.
2. Enter a subject and your message, and send it. Replies appear in the same conversation.

Example

Maria Lopez's kitchen faucet drips. She opens Maintenance, clicks New request, enters "Leaking kitchen faucet", describes the drip, picks Medium and switches on Permission to enter. The request shows Open. Two days later it shows In progress with a note that a plumber comes Thursday, and then Completed.

What happens next

• Your property manager sees your request right away and may get quotes or send a vendor.
• If you share your lease, your lease-mates on the same unit see the same repair requests.
• New documents your landlord files for you appear under Documents. Documents from a past lease stay there.

If something looks wrong

• "No documents have been shared with you yet." Your landlord hasn't filed any documents you can see. Some documents, such as vendor papers, are for staff only.
• "No active lease". Your lease has ended or hasn't started. Contact your property manager.
• You want to add photos to a repair request. The form has no photo upload yet. Describe the problem, or send the photos by message.
• A request needs to be cancelled. Message your property manager; you can't cancel it yourself.