Cancel your account and get your data

Who this is for

Landlords and property managers who want to stop using eSamaHomes, or stop paying for it. Only the account owner can cancel.

Before you start

• Cancelling stops the subscription at the end of the period you have paid for. It doesn't close the account or delete anything.
• Save the records you want to keep before that date. Once the subscription ends, your team can't open eSamaHomes until someone subscribes again.
• eSamaHomes has no export button that downloads all your data at once.
• You can save reports yourself: open Reports, click Generate Report, then Download PDF. Property managers: see Owner statements.
• You can save documents yourself: on a property, lease or tenant page, click the download icon next to each file. Files download one at a time.
• For anything else, the Terms of Service say we will help you export your organization's data on request. Write to sales@esamahomes.com.

Steps

1. Open Settings → Plan & Billing.
2. In Cancel Subscription, click Cancel Subscription.
3. At Are you sure?, click Yes, cancel. Keep subscription closes the question without cancelling.
4. Current Plan now shows Cancels On with the last day. Until then everything works as before.
5. Changed your mind? Before that date, Reactivate Subscription appears on the same tab. Click Keep My Subscription and the cancel is undone.

If you never started a subscription (no card was added), there is nothing to cancel. The trial simply ends on its Trial Ends date.

Example

Ben Cole pays monthly. His period runs to November 30. He cancels on November 12.

• Until November 30 his account works as usual, and he downloads his year's reports and his lease PDFs.
• On November 30 the subscription ends and he isn't charged again.
• On December 3 he signs in and sees "Your subscription has ended". His records are still there.

What happens next

• After the end date your team sees "Your subscription has ended" instead of eSamaHomes. Your tenants, owners and vendors can still sign in, and none of your data is deleted.
• To come back, the account owner clicks Restart subscription on that notice. There is no second free trial: the card is charged that day, and everything is where you left it.
• eSamaHomes doesn't delete an account by itself, and there is no button to delete one. The Privacy Policy says how long we keep records and how to ask us to delete personal information.
• See Plans, the free trial and billing for plans and payments.

If something looks wrong

• There is no Cancel Subscription section. The account has no subscription yet, or it has already ended. Nothing will be charged.
• "This account does not have an active subscription to cancel." Same as above.
• Your cancel is refused. Only the account owner can cancel. Ask them.