Plans, the free trial and billing

Who this is for

Landlords and property managers paying for their eSamaHomes account. Only the account owner can start, change or cancel the subscription or change the card. A member can open the tab, but those actions are refused.

Before you start

• Billing lives in Settings → Plan & Billing.
• Every plan has every feature. Plans differ only in how many units you can have:

• Prices are on the pricing page.
• Units on archived properties don't count toward your plan.
• A new account gets a 7-day free trial. You add a card when you start it and aren't charged until the trial ends. An account that had a subscription before gets no second trial: the card is charged when you subscribe.
• eSamaHomes doesn't email you before the trial ends. Trial Ends in Current Plan shows the date.

Steps

1. Open Settings → Plan & Billing. Current Plan shows your plan, its status, Period End, Trial Ends and Units Used.
2. No subscription yet? In Start Subscription, click Start Subscription. Stripe's checkout opens. Add your card and you come back to Plan & Billing. "Payment method saved. Your subscription may take a moment to appear here while Stripe confirms it."
3. Change plan: in Change Plan, pick a plan card and click Switch to the plan. It takes effect right away, and Stripe prorates the difference on your next bill.
4. Change the card: in Payment Method, click Update Payment Method, enter the new card and click Save Payment Method. Your subscription is charged to this card from then on.

Example

Ana Ruiz runs Palm Lane Rentals with 9 units on Starter. She adds a 4-unit building, which would make 13 units, more than Starter's 10.

• eSamaHomes refuses the new units until she changes plan.
• She opens Plan & Billing, picks Growth (up to 75 units) and clicks Switch to Growth.
• Units Used now shows 9 / 75, and she adds the building: 13 / 75.

What happens next

• Your trial ends with no subscription, or the subscription ends, or a payment fails: your team sees a full-page notice instead of eSamaHomes: "Your free trial has ended", "Your subscription has ended" or "Your last payment didn't go through". Your tenants, owners and vendors can still sign in, and none of your data is deleted.
• On that notice the account owner sees one button: Start subscription or Restart subscription (the card is charged today), Keep my subscription (a cancel is still pending), or Update payment method (Stripe retries the payment right away). A member sees who the account owner is and is asked to contact them.
• While a payment has failed, tenants can't pay online. They see "Payments are temporarily unavailable. Your property manager needs to resolve a billing issue."
• To cancel, see Cancel your account and get your data.

If something looks wrong

• "Your current … units exceed the … plan's …-unit limit." You chose a smaller plan than your units. Archive or delete the extra units first, then switch. See Move out and archive a property.
• "This account does not have a subscription yet. Start one before changing plans." Click Start Subscription first. Change Plan appears once the subscription is live.
• "Checkout was cancelled. Nothing was charged." You left Stripe's checkout before finishing. Start again when you are ready.
• "No billing profile exists for this account yet. Start a subscription first." There is no card to replace yet. Use Start Subscription.
• Your new plan or subscription doesn't show yet. Stripe confirms it a moment later. Reload the page.